Experience the true power of UX design

Your users want an easy experience and you want them to convert. Our UX design experts will guide them towards your goals and keep them coming back for more.

Make it easy to love you

If your users can't engage with your website efficiently, they can't make decisions.

When a user can't or won't interact with your web platform, they become alienated from your brand. They will leave without acting and find a competitor that offers easy access to a similar product or service.

Problems UX/UI design solves

Lost traffic

If new and past users can't move efficiently through your website, they will move on.

Low website ROI

Your site may no longer represent your brand in a digital environment. You need a new look and a fresh perspective.

Poor user retention

Users become frustrated when they can't accomplish their goals. Your website needs to guide their decisions, not hinder them.

Win back your customers

Common questions you might have about UX/UI design

What kind of research goes into UI/UX planning?

To accurately plan your site, we use Google Analytics, Nielsen reports, Hotjar heatmaps, user data, and information from your team within workshops.

Do we need wireframes or we can go straight to designs?

Wireframes are in your best interest. They help us plan the information architecture and content strategy for your site. They also allow us to test the experience before building something that doesn’t work effectively for users. Without these in place, we’ll spend more time and budget on the design phase.

How long will this process take?

Time in these projects is flexible. Occasionally, we can build your content in days, weeks, or months, depending on the complexity of requirements. The final timeline will depend on your copywriting resources, as that content will deliver the final user experience.

Will you be considering Web Accessibility Guidelines?

Yes, we always strive for a minimum of AA compliance. Also, Web Accessibility can open up your site to a huge audience of potential users. However, an external consultant would be required.

You want to improve your user experiences.

Do you notice your users spend a lot of time on your site but don't convert?

Your site may be lacking a proper user journey or flow of traffic for your users. This will lead them away from your goals and bring a less-than-intuitive experience. They will leave without converting.

Have you spent a lot of time developing your website but still aren't seeing conversions?

We often see clients providing feedback based on their own bias, not their users. Sometimes, this can be solved with an in-depth look at your audience personas.

Are you a good fit for this service?

You are willing to work collaboratively.

You are able to give honest, objective feedback about deliverables and designs.

You put your users first and don't make decisions through your own bias.

Work with us

Ways we can help

A site that considers your users first

We take a deep dive into your audience personas, target markets, and user data to create a site that excites and engages your users.

Take the first step and reach out

Measurable results in user behavior and engagement

All of our decisions are data-driven and we'll provide you with the how, why, and what for every choice we make.

Let's make data-based decisions

A site that serves your business goals

Our designs are created with your end goals in mind. Your final site will convert users for years to come.

Delight your users and your business

They were pivotal in achieving our vision of a mobile-first, user friendly, structurally sound, bilingual, and scalable site.

Jeanette LeBlanc, Little Potato Company

Digital Content Manager

Their expertise and customer service are Major Tom’s most valuable qualities. We’re continually impressed with the quick delivery and high quality during every stage of the project.

Experience the true power of UX design

If your users can't engage with your website efficiently, they can't make decisions.

Problems UX/UI design solves

Lost traffic

Low website ROI

Poor user retention

Common questions you might have about UX/UI design

You want to improve your user experiences.

Do you notice your users spend a lot of time on your site but don't convert?

Have you spent a lot of time developing your website but still aren't seeing conversions?

Are you a good fit for this service?

You are willing to work collaboratively.

You are able to give honest, objective feedback about deliverables and designs.

You put your users first and don't make decisions through your own bias.

Ways we can help

A site that considers your users first

Measurable results in user behavior and engagement

A site that serves your business goals

They were pivotal in achieving our vision of a mobile-first, user friendly, structurally sound, bilingual, and scalable site.

Jeanette LeBlanc, Little Potato Company

Digital Content Manager

Their expertise and customer service are Major Tom’s most valuable qualities. We’re continually impressed with the quick delivery and high quality during every stage of the project.

Shawn MacInnes, Canuck Place Children's Hospice

Manager, Marketing & Communications

Love working with the extremely knowledgeable and friendly Major Tom team. Results are fast and effective.

Linda Poole, Vancouver Cherry Blossom Festival

Founder & Creative Director

Blog posts for you

Major Tom wins big at the W3 and Web Excellence Awards

Take your protein pills and put your helmet on

Behind the scenes of the Dillon’s Small Batch Distillers web project

Clients we believe in

Related Case Studies

Mission Hill

Orkin

Hollyburn Properties

Want to launch your brand into the future? Strap in and let's go!